Contact us
Do you need information or assistance?
Our priority is to provide you with a fast and effective response as and when you need it.
You can contact us at : +33 (0) 9 69 32 15 21 (non-surcharged call, from 8am to 6pm, from Monday to Friday Paris hours).
Have you lost your password?
Access to the login page for your secure space, then click on "Have you forgotten or do you not know your password ?".
Enter your account and ID numbers. This information can be found at the top of your employee savings account statements.
A new password will be sent to you by text, email or post depending on your preferences (as already entered in "Your personal data").
You can write to us from your secure personal space
On the "Savers" welcome page, click on "Access your accounts". Identify yourself using your personal login information (account number and password). Then click on "Contact us", followed by "Write to us". A dedicated team will reply to you as soon as possible.
Problems, complaints and disputes
SGSS is determined to always provide you with the highest possible quality of service. However, you may still encounter difficulties in the operation or use of the services provided to you.
In this case, you can send us your complaint by following the procedure described below. A complaint is defined as any expression of dissatisfaction by a client to a professional.
Note that requests for services, information, clarifications or opinions are not classed as complaints.
Your customer service team can be contacted in three ways
> by letter to the following address:
SOCIETE GENERALE
EPARGNE SALARIALE
Service Réclamations
TSA 90035
93736 BOBIGNY CEDEX 9
FRANCE
> by telephone at the following number: +33 (0) 9 69 32 15 21 (non-surcharged call, from 8am to 6pm, from Monday to Friday Paris hours).
> by visiting the "Contact us" section through your secure ESALIA access – reason "Complaint". If you are using this channel and your request needed an in-depth analyse, you may be ask to relay your complaint by letter.
We undertake to acknowledge receipt of your request within 5 business days and to give you a response as soon as possible (within two months maximum). If special circumstances arise that prevent us from responding within this time, you will be informed of how the processing of your complaint is progressing.
Your dispute is unresolved ...
Service Réclamations auprès de Teneur de Compte Société Générale
SGSS/SBO/ESA
32 Rue du Champ de Tir
44300 NANTES
FRANCE
As a last resort ...
Please note that if a dispute is not resolved by the response given by our teams, you can refer the matter to Societe Generale, or the Autorité des Marchés Financiers (French Financial Market Regulator) Mediator, by sending a letter to one of the following addresses:
Le Médiateur auprès de Société Générale
17 Cours Valmy
92987 Paris La Défense Cedex 7
Or
Mme Marielle Cohen-Branche
AMF Mediator
By electronic form downloadable on the AMF website: www.amf-france.org > Le médiateur
By post:
Le médiateur – Autorité des marchés financiers
17, place de la Bourse
75082 Paris Cedex 02
FRANCE
Your choice is irrevocable for this dispute.
And if you want information on an account transferred to the caisse de Dépôts et consignations
Go to the Ciclade website: https://ciclade.caissedesdepots.fr/en/what-ciclade